Contact us

Contact us

Have a question or a comment? We're here to help. Our customer care team aims to reply to every message within 12 hours.

How to reach us

Email: info@middo.nl (available 24/7)
Phone: +31 85 130 1668
Reply times: Monday to Friday 08:00 to 18:00, Saturday 08:00 to 16:00 (CET). Closed on Sundays and public holidays.

Tips for a fast reply

If you need more help with an existing question, please reply to our most recent email so the whole conversation stays in one place. Sending several separate emails won't speed things up: we handle every message in the order it arrives and always do our best to respond within 12 hours.

Order and delivery

You can track your order with the Track & Trace code we email you within 3 days of ordering. For quick answers, take a look at our FAQ page.

Marked as delivered but nothing arrived? It usually turns up quickly:

• Check around your doorstep and with neighbours. Carriers often leave parcels in a safe spot.
• Wait a little longer. A parcel is sometimes scanned as delivered a few days before it actually arrives.
• Contact the carrier directly. They can often give more specific details about your delivery.

Still stuck? Email us at info@middo.nl and we'll sort it out with you.